Harleys Smoke House

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Reviews about Harleys Smoke House

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  Abby Blincoe Review added: 2018.03.01

  ★ ☆ ☆ ☆ ☆
  Extremely poor. Firstly may i state i have worked in the food industry my whole working life, and hate complaining as i have my fair share of "complaining/awkward customers", but felt i needed to review Harleys. We booked a table for 4 people for our kids birthday. They turned 19 and 15 this week. Table was booked for 6.45pm. So not what i class as the "busy period". Waiter showed us to our table. Another waitress came to take drinks order. Drinks arrived a good while later. We ordered food. This took over 40 minutes to arrive. I expected quicker service as it was nearly empty, only 6 tables taken. In the mean time, a couple arrived, asking for a table. To my disbelief, they had brought their dog with them. Which was allowed to sit on the bench seating at the table the whole time. Health and hygiene would surely have a field day with this. In all my years waiting on tables in pubs and restaurants, this has never been allowed unless a guide dog. I even managed to take photo of it sitting at the table. I expected better in what is meant to be a "up market" restaurant. Service was appalling. After we finished our mains, we ordered another round of drinks. My partner ordered a coffee. My youngest ordered a coke, my 19 yr old tried to order a cocktail, but was refused as didn't have ID with her. Even with both parents with her. I can understand this to a certian degree, but then the waiter then said she could have a glass of wine?? In the end she settled for a lemonade as really couldn't be bothered anymore. I ordered a cocktail. The coffee and two soft drinks arrived. My cocktail was left on the bar for a further 15 minutes. After trying several very unsuccessful times to get someones attention, i gave up. It was only when our deserts were brought to us that i could finally ask for my drink. With several members of staff on, we didn't get served by the same person twice. So no one knew what the other one was doing. We found the staff very unprofessional, standing at the bar in a group, talking. This was when i tried to get someones attention, regarding my cocktail. They looked up at me, and ignored me. This was our second visit to Harleys. The first was for Valentine's. It was busy then so we expected the staff to be rushed a little. Tonight they had no excuse. The only time the staff showed any interest was when we asked for the bill. The food was ok, but the staff let the whole expreience down. We left, and for the first time ever, we left no tip for the staff. We will never be going back.

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Harleys Smoke House